Shipping policy

1. General Shipping Terms

All orders placed through our website are processed and dispatched within 72 hours, excluding Sundays and public holidays. We use trusted third-party logistics partners to ensure timely and safe delivery.

2. Shipping Methods & Delivery Timelines

  • Domestic Shipping: Estimated delivery time is 3–7 business days depending on the destination.
  • International Shipping: Available on select products. Delivery timelines vary by country and customs clearance procedures.
  • Delays: While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances. We are not liable for delays caused by logistics providers or natural events.

3. Shipping Charges

Shipping charges are calculated at checkout based on the delivery location and product weight.

  • Free Shipping: May be offered during promotional periods or on select products.
  • Additional Charges: Remote area surcharges or customs duties (for international orders) may apply and are borne by the customer.

4. Order Tracking

Once your order is dispatched, you will receive an email with:

  • Tracking ID
  • Direct tracking link

You can also track your order via your account dashboard on our website.

5. Packaging & Handling

All products are securely packed to prevent damage during transit. If your package arrives visibly damaged, please refuse delivery and contact us immediately.

6. Lost or Damaged Shipments

In case of:

  • Lost shipments: We will initiate an investigation with the logistics partner. Resolution may take up to 7 business days.
  • Damaged products: Please notify us within 48 hours of delivery with photos of the damage.

We reserve the right to offer a replacement or refund based on the outcome of the investigation.

7. Legal Compliance

This policy complies with:

  • Consumer Protection Act, 2019
  • Carriage by Road Act, 2007
  • Digital Personal Data Protection Act, 2023
  • Customs Act, 1962 (for international shipments)

We ensure transparency and accountability in all shipping-related matters to protect customer interests and minimize disputes.

8. Customer Support

If you haven’t received any update after 72 hours of placing your order, please contact us at: founder@sportorybrands.com
We’re here to help!